TERMS & CONDITIONS-CANACELLATION POLICY

How does it work?

Please note that we are not affiliated with the Ministry of Transportation or DriveTest. By opting for our road test booking service, you agree to an admin and processing fee for the appointment. We aim to save you valuable time that would otherwise be spent searching for available road test slots, especially since many centers are fully booked for months.

Our innovative booking system, coupled with our dedicated team, continuously monitors openings day and night. We act promptly to secure appointments that match your criteria, though we cannot guarantee an exact match if someone else cancels.

Booking through our service eliminates the need for constant manual checks on drivetest.ca. Our system significantly increases your chances of securing the desired slot, often booked within minutes of availability. This approach is ideal for those seeking last-minute openings to expedite the licensing process.

Upon submitting your request and making a payment (including $91.25 for G road test and $53.75 for G2 road test booking fees paid to DriveTest), our team initiates a search on your behalf. Once a fitting appointment is found, we instantly secure it, providing you with the fastest road test booking experience.

In the rare event that we can’t find your requested booking, it means the desired slot isn’t available. Requests are processed on a first-come, first-serve basis. If another customer submits a similar request just before yours, you may be second in line for that location and time.

Once we successfully book your road test, you’ll receive a prompt email notification. Please ensure your email information is accurate and regularly check your inbox. We are not responsible if you miss notifications or fail to show up for the test.

Note that if your road test is canceled due to inclement weather, non-compliance with COVID-19 rules, or an unfit vehicle, we bear no responsibility. The process of finding a suitable slot begins immediately after you place the order, and you’ll receive your booking details within 15 days.

If we cannot find the requested date and time at your preferred location, we will notify you. Should additional information be needed for booking, such as license number and expiry date or an abstract from Service Ontario, we will request it via email.

After completion and booking, any changes or cancellations can be made by visiting the DriveTest website or contacting them directly. Please note that no refunds will be issued.

Cancellation and Refund Policy

1.1 Effective January 13, 2021, you have the option to cancel your placed order. A cancellation fee of $28.50 will be applied to cover payment processing and refund costs to the payment processing company, resulting in a partial refund.

1.2 If the road test booking fee was paid to the Ministry but the test was not booked, a charge of the paid booking fee plus $28.50 will be levied, and a refund will be issued to you.

1.3 Once your test is booked and we have transferred the booking fee ($91.25 for G and $53.75 for G2) from our account to the Ministry’s account, you can use it anytime for your test or request a refund directly from the Ministry. If the booking fee is paid from our account, it means you have flexibility in choosing your test date.

1.4 Orders will be closed three months from the order placement date. If no response is received from the customer, no refunds will be provided in this case.

1.5 The refund process typically takes 4-10 business days after your request is submitted.

1.6 Refunds will not be issued in full if additional information, such as correct driver’s license number and expiry date, is requested. However, if you wish to reschedule, you can do so yourself or use our services by paying an additional $58.00 rebooking fee through E-transfer to info@drivetestonline.com. Contact us at least 72 hours before the booked test expires to utilize this service.

1.7 We are not responsible if your road test is canceled due to inclement weather, non-compliance with COVID-19 rules, if you fail to show up for the test, or for any other reason.

1.8 Once your fee is paid to DriveTest for booking your test, and the booking confirmation email is sent to you, no refunds are available. It is your responsibility to check your email frequently.

1.9 When placing an order, you can include a special note, such as specific dates or days that do not suit you. Note that this information cannot be changed once the booking is completed.

ADMINISTRATION FEE

For each of our services, an administration charge is applicable at the time of booking. The price covers additional services such as securing suitable dates, changing road test appointments, and providing assistance and advice on test preparation.

For all inquiries, please email info@drivetestonline.com or use the contact form on our “Contact Us” page.

PAYMENT DISPUTES

2.1 In the event that a customer initiates a payment dispute, we cannot issue a refund until the cardholder’s bank reaches a decision. An email will be sent to the customer requesting resolution, accompanied by evidence such as order details, confirmation emails, and receipts. We will await a decision for 7 business days.

2.2 To retain a booked slot, please email us and make a payment of the drive test booking fee plus $28.50 ONLY through E transfer to info@drivetestonline.com.

2.3 If we do not receive a reply or payment from the customer within 7 business days, the booked slot will be canceled.

2.4 Even if the order payment is fully refunded to the cardholder, the customer is still obligated to send us the drive test booking fee that was initially covered by us via E transfer. Failure to do so gives us the right to cancel the booking appointment at any time.

2.5 In the case of a dispute initiated by the customer, their information, including a copy of the driver’s license and all contact details, will be provided to the bank.

Refund Timeline

Upon initiating a refund, customers should expect to see a pending transaction on their bank account for the refunded amount within 1–3 business days. The posting timeline depends on the card-issuing bank.

Note: Pending transaction notifications are applicable to payments made with Visa or Mastercard but not for American Express, Discover, and other card networks.

The full refund process by our payment processing company typically takes 2–7 business days. After the refund is processed and sent to the customer’s card-issuing bank, it may take an additional 2–7 business days (depending on the bank’s processing speeds) for the refund to reflect in the customer’s account. In total, it can take 4–14 business days for the customer to receive their refund.

Payments processed online are only eligible for a refund within 120 days.

 

PRIVACY POLICY

GENERAL

We drivetestontario.ca under name of 5036721 Ontario Inc 30 Eglinton Ave W #400 Mississauga On L5R 3E7  reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. This website is operated as ontarioroadtest.ca. Throughout the site, the terms “we”, “us” and “our” refer to ontarioroadtest.ca. We offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you have question and query info@drivetestonline.com

We will respond to you within 24 hours.

PAYMENT SECURITY

Our site is protected by SSL when you book, so your payment details are secure. All payment information is handled by our merchant. We are also PCI-DSS compliant. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. We are only liable for our service fee..

DATA PROTECTION 

What we do with your information – Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used for booking your road test online. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, Road Test Services Ltd, and any third parties connected to us expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any web sites linked to it and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Privacy Policy

  1. This privacy policy applies to Road Test Services website at www.ontarioroadtest.ca (the “Website”). We at Ontarioroadtest.ca take your privacy seriously. This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (“DPA”) and the General Data Protection Regulations (“GDPR”).
  2. For the purpose of the DPA and GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Data Processing Team at our 30 Eglinton Ave W #400 Mississauga On L5R 3E7
  3. By using the Website you consent to this. We are registered with the Ontario business.

 

Information we collect

  1. We will collect personal data on this website only if it is directly provided to us by you the user, e.g. your e-mail address, name, driver license information, and therefore has been provided by you with your consent. 
  2. We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).
  3. Your payment information (e.g. credit card details) provided when you make a purchase from our website is not received or stored by us. That information is processed securely and privately by the third party payment processors that we use. We will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.

 

Use of your information

  1. We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.
  2. The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:
  3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service;
  4. If you are an existing customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you;
  5. Where you have consented to receive such information, to provide information on other parties’ products or services that we feel may be of interest to you;
  6. Where you have consented to receive our e-newsletters, from time to time to provide that to you.

Disclosure of your information

  1. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimize credit risk.
  2. Where you have consented for us to do so, we may provide your data to selected third parties who may contact you about their goods or services that you may be interested in.

Controlling the use of your data

  1. If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can write to us at the address detailed in clause 2 or email us at info@drivetestonline.com at any time.

Where we store and transfer your data

  1. As part of the services offered to you, for example through our website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
  2. A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA to provide you with these services.
  3. We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.
  4. We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Road Test Services Ltd.’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.
  5. Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website.
  6. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at info@drivetestonline.com

Security

Our website is protected by an SSL to secure anything sent to us. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.

Third party links

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Use of cookies

Our website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our website.

Your rights

 

  1. The DPA and GDPR give you the right to access information held about you by us. Please write to us or contact us by email if you wish to request confirmation of what personal information we hold relating to you. You can write to us at the address detailed in clause 2, above, or by email to info@drivetestonline.com There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.
  2. You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to us at the address detailed in clause 2, above, or by email to info@drivetestonline.com

Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data